Greater London, Greater London
Not resolved
1.5
Details
Additional Services
Customer service
Insurance Quality
Product or Service Quality
2 comments

After a long haul flight, arriving early evening, and tired all we wanted to do was get on our way to my sister's home. After waiting quite a while to be attended to, I was told that I could not take the car without taking their 'optional' insurance. I was told if not happy, go to another car hire company.

Under this duress I had no option but to take out their additional cover, and when I returned the car I found out that their insurance was 405.85GBP from 04 June to 22 June, 2015.

This is extorionate when the actual car hire only cost USD273.78 (approx 175GBP)

>> From rentacars...Please carefully check to make sure all your travel details are correct.

>

>Things to remember when picking up your car

>• Your voucher.

>• A valid credit card in the main drivers name

>• Your Driving License (Both parts if applicable).

>

>At the Europcar counter, you may decide to buy additional cover – to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.

I DID NOT WANT TO BUY, BUT HAD NO REAL CHOICE

I feel that Europcar should reimburse the charges they made of which I was not previously aware, and totally unfair. Never in all the years of hiring cars have I been faced with this situation or forced to take out over-priced insurance, what a welcome to England

This reviewer shared experience about pricing issue and wants this business to issue a full refund as the author lost $635. xobapg is overall dissatisfied with Europcar. The most disappointing about europcar car rental at Europcar was insurance rip off charge, attitude of the staff and insurance cost , but reviewer liked new car. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Europcar.

Check out the best and the worst companies in Rentals category for more informed decision or compare Europcar to other companies on our site.

Had an Experience with Europcar?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1085183

definitely a ripoff company , read of others experiences

Anonymous
#1085169

no response from them, so much for a professional customer service too, better to avoid them so you are not ripped off too

You May Also Like

17 year old minor Scammed of $1601.87 by Rent A Wheel Rent A Wheel "First off i'm a 17 year old guy. I have a 2005 Hyundai Tiburon GT and needed tires badly, I have a friend who referred me to "Rent a Wheel"..." Read more Europcar - Car Rental Review from London, London Europcar "£200 for a scratch to the bumper while Parked outside their shop waiting for it to open. Ridiculous...." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more National Laser Institute - Finicial advisors charge more money from black ppl National Laser Institute "I graduated with almost 40 people. Tuition was about $7,295. After speaking with almost every student, that we're offered or aware and given the option of a scholarship. Almost everyone..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more CCC Information Services - Bad Customer Service CCC Information Services "I have been using CCC for 20 years, in the beginning they were a great company but as they became bigger and bigger that's when things changed for the worse...." Read more