I will never rent a car from them again and I am spreading the word. I have traveled for 30 years and never came across such terrible service.
I rented a car, prepaid at $522 Canadian, expected drop off charge of 200 euros. As a result of a computer error, they charged by visa, after I got home, $3500.
It took us 3 months to resolve through my travel agent and visa, they admitted the error, credited us and charged us the appropriate rate. At the same time Visa had credited us $1400 (not the total $3500)..
they have now reversed that but in the meantime EUROPCAR HAD THE NERVE to send us a letter putting us on a watch list. Never again, stay away from them!
Product or Service Mentioned: Europcar Car Rental.