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What a terrible company. I wish I could give a lower rating. NEVER rent from this company. Highly unethical business practices. I got a flat tire in the middle of nowhere and, of course, the rental car had no spare tire. While not technically illegal, I would consider...
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1.0
I didn't like
  • Deceitful practice and overcharging
#1268818
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I am writing to warn folks that Europcar offered to include the Dartford crossing fee on my rental and then 4 weeks later I received a no payment notice and an admin fee of £40 from Europcar. The Gatwick airport desk is very busy but that is no excuse for the agent to...
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1.1
Horley, England
I didn't like
  • Customer service at europcar does not act responsibly
#1095620
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This company is terrible! Don't go near them if you have a choice. I got a citation while renting a car in Cambridge. I paid the citation. Europcar wants $50 for giving the authorities my name and address. They are going to sue me for it. Great way to get customers!...
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#1241343
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The staff at the desk changes, without informing, the terms of the rental previously purchased on the company's website, debiting other unsolicited costs. They systematically attempt to steal all customers. Car hire at this company is to be avoided.I hope that...
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#1219943
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Terrible company lie and cheat their customers. They guaranteed the car was fine because I didn't want to get a bill in the future for something yet they did exactly that claimed there was damage that didn't exist charge me for it charge my credit card ignored that I...
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1.1
#1154959
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Europcar Is Terrible
Europcar Is Terrible
My experience with Europcar was absolutely terrible. My wife and I booked a trip through Expedia and rented a car from Europcar and was supposed to pick it up from Norwich airport in England on Saturday Nov 21st 2017. We paid for the rental car in full before our trip...
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1.0
I didn't like
  • Scammed
#1126920
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In May of 2017 while in Australia on business, my employer at the time reserved a vehicle from Europcar. When I arrived at the airport and completed the rental agreement I was directed where to pick up the car. I was not given the opportunity to walk around and check...
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1.0
#1184906
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Happened September 2017 after I had hired a europcar for 2 weeks. Received parking ticket in Wales of which I was unaware until europcar sent me the ticket and an invoice for an administrative charge of 40 pounds. I paid the ticket directly to the issuing authority and...
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1.0
I didn't like
  • Overcharging
#1185192
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Rented a car in Edinburgh. Had prepaid. They charged for car being returned to London Airport. Agreed this was fair. Had flat in Scotland. They sent repair service. Turned in car as agreed. No damage agreed by attendant. Now have bill for tyre, changing service and $40...
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1.5
#1158228
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This company is being investigated by trading standards and the serious fraud office in the UK. There are numerous newspaper articles especially in the Telegraph about their dishonest practices. We have experienced this directly . Amongst other issues we were charged...
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#1144269
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