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Pissed Consumer Interviews ?

I am writing to warn folks that Europcar offered to include the Dartford crossing fee on my rental and then 4 weeks later I received a no payment notice and an admin fee of £40 from Europcar. The Gatwick airport desk is very busy but that is no excuse for the agent to give wrong information. Europcar then take no action despite emails and phone calls. Finally promised action only to receive an email the following day informing me that it was my responsibility to pay the £2.50 fee. Now I am facing an £80 penalty on top of the £40 admin fee for Europcar's mistake. Please take great care when booking a car with Europcar and if you are unlucky enough to have Marce as your agent then check everything. If one looks at the number of complaints against Europcar it is clear to see that this is a company that simply has no customer service standard and should be avoided at all times.
Gracias por enviarme el questionario pues mi experiencia en la oficina de Venecia fue de horror. Quiero que sepan que esta no es la primera vez que alquilo un coche con Europcar. El pasado 31 de Agosto hice una reserva con ustedes para un Alfa Romeo Giulietta o...
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1.0
Venezia, Veneto
#1382233
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Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the...
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1.5
I liked
  • Proximity of the branch
I didn't like
  • Found the company unethical
#1358466
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I was charged over 100 euros as if I returned half tank of gas in Nice, France. I filled the full tank before returning the car, but was stupid enough not to ask them for a confirmation receipt at the spot. They told me that I am all set and good to go with receipt...
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#1346144
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Bad, do not book! Put me on blacklist in Australia after I refused to pay for a (so called hidden) damage (a missing areal which would have been clearly visible on return of the car) although the return slip confirms there were no issues. Put a CC withdrawal which was...
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2.1
Aeroglen, Queensland
I liked
  • No one way fee
I didn't like
  • Quality of the car
  • Customer servixce
#1342519
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Bonjour quant est-il de ce courrier? JEAN-RENE CERCELLETTI 6 AVENUE GLORIA LES EAUX BONNES 06200 NICE - FR Roma, 06/08/2018 Rif.n. 5025958385 OGGETTO: Informativa di addebito a seguito di multa Gentile JEAN-RENE CERCELLETTI, La informiamo che in data 11/05/2018 alle...
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#1325043
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What a terrible company. I wish I could give a lower rating. NEVER rent from this company. Highly unethical business practices. I got a flat tire in the middle of nowhere and, of course, the rental car had no spare tire. While not technically illegal, I would consider...
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1.0
I didn't like
  • Deceitful practice and overcharging
#1268818
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This company is terrible! Don't go near them if you have a choice. I got a citation while renting a car in Cambridge. I paid the citation. Europcar wants $50 for giving the authorities my name and address. They are going to sue me for it. Great way to get customers!...
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#1241343
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The staff at the desk changes, without informing, the terms of the rental previously purchased on the company's website, debiting other unsolicited costs. They systematically attempt to steal all customers. Car hire at this company is to be avoided.I hope that...
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#1219943
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Happened September 2017 after I had hired a europcar for 2 weeks. Received parking ticket in Wales of which I was unaware until europcar sent me the ticket and an invoice for an administrative charge of 40 pounds. I paid the ticket directly to the issuing authority and...
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1.0
I didn't like
  • Overcharging
#1185192
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In May of 2017 while in Australia on business, my employer at the time reserved a vehicle from Europcar. When I arrived at the airport and completed the rental agreement I was directed where to pick up the car. I was not given the opportunity to walk around and check...
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1.0
#1184906
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