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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I am writing to warn folks that Europcar offered to include the Dartford crossing fee on my rental and then 4 weeks later I received a no payment notice and an admin fee of £40 from Europcar. The Gatwick airport desk is very busy but that is no excuse for the agent to give wrong information. Europcar then take no action despite emails and phone calls. Finally promised action only to receive an email the following day informing me that it was my responsibility to pay the £2.50 fee. Now I am facing an £80 penalty on top of the £40 admin fee for Europcar's mistake. Please take great care when booking a car with Europcar and if you are unlucky enough to have Marce as your agent then check everything. If one looks at the number of complaints against Europcar it is clear to see that this is a company that simply has no customer service standard and should be avoided at all times.
Most Helpful
1.6
Details
My experience with Europcar, in Frankfurt, Germany, was similar to that of several other reviewers of this company. Europcar strikes me as a company that is interested only in their bottom line, and they will do anything and everything to screw their customers. To...
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Review
#1641808 Review #1641808 is a subjective opinion of poster.
Service
Europcar Car Rental
Reason of review
Pricing issue
Loss
$400
Preferred solution
Partial refund

Europcar - Horrendous customer service/deliberate overcharging.

1.0
Details

Update by user Oct 18

They submitted a report (Statement of return) with 3 photographs that shows no damage whatsoever and subsequently charged me 280 euros. When I attempted to call them to dispute I got directed to a phone number that does not work.

When I finally reached someone she refused to transfer me to customer service. Charging people for non-existent damage is fraudulent.

Original review posted by user Oct 18

I picked up a rental car at Bari airport in Italy 6th of May, 2019. I returned the car two days later. No representative performed a walk around with me to assess existing damage and after I returned the car they submitted a damage report containing 3 photos of the rear of the vehicle that shows no damage whatsoever. When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help.
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Review
#1683519 Review #1683519 is a subjective opinion of poster.
Service
Europcar Car Rental
Reason of review
Poor customer service
Loss
$280
Preferred solution
Full refund
Tags
  • Charge For Non-Existant Damage
1.0
Details
An approx. 175cm tall smart man around the age of 30 with a round head and hereditary fine brown tain and slightly African trains served me. - a car in your booked class is no longer available, you will get an upgrade. - he wanted to give me the usual things like...
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Review
#1654536 Review #1654536 is a subjective opinion of poster.
Pros
  • Car is ok
Cons
  • Slow service for car pick up
  • Car ordered not availble
Reason of review
I feel ripped off, been cashed, what I never wanted. and lied at customer desk
Loss
$520
Preferred solution
Full refund
Tags
  • Europcar Complaint
  • rental car ripoff
  • Lying Europcar

Europcar in Perth, Western Australia - THIEVES

1.0
Details
I just returned home from Perth, Australia where I rented a car from these THIEVES, I returned him to receive an email with another invoice from them for an additional $300.00 for a Premium Airport Surcharge, there was no tal about this, I had prepaid the entire amount . I did sign about a $100.00 bond of car is returned with out refueling. DO NOT USE EUROPCAR, SUE at complaint compartment is useless, I hope the $300 was worth all the potential business you could have had, I will be telling everybody how horrible Europcar is, I have already called several travel agents and told about my unfortunate experience.
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Review
#1510187 Review #1510187 is a subjective opinion of poster.
Service
Europcar Car Rental
Reason of review
Problems with payment
Attached please find the Europcar documents I received for reference. I found that my credit card company has credited Euro 477 on Feb 12, 2019 instead of Euro 177. Later on, i was told by Economy Car Rentals that this extra Euro 306 was charged by Europcar Car Rentals...
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1 comment
FriendlyLemur528
#1713594

Can you share whether there’s been a result to your claim and how you’ve handled it? I’ve had a very similar situation just happen and my husband and I are livid over their MO! Thank you.

Review
#1491295 Review #1491295 is a subjective opinion of poster.
Service
Europcar Car Rental
Reason of review
Problems with payment
Loss
$336
Preferred solution
Full refund
Tags
  • Car Rental Complains

Europcar in Maastricht, Limburg - Terrible company

They promised to reimburse 5 days. I never got it, I have dropped off the car since 2,5 months. Mailed, called...nothing!
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Review
#1424077 Review #1424077 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction
1.0
Details
Gracias por enviarme el questionario pues mi experiencia en la oficina de Venecia fue de horror. Quiero que sepan que esta no es la primera vez que alquilo un coche con Europcar. El pasado 31 de Agosto hice una reserva con ustedes para un Alfa Romeo Giulietta o...
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Review
#1382233 Review #1382233 is a subjective opinion of poster.
Service
Europcar Car Rental
1.5
Details
Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the...
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Review
#1358466 Review #1358466 is a subjective opinion of poster.
Service
Europcar Car Rental
Pros
  • Proximity of the branch
Cons
  • Found the company unethical
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
I was charged over 100 euros as if I returned half tank of gas in Nice, France. I filled the full tank before returning the car, but was stupid enough not to ask them for a confirmation receipt at the spot. They told me that I am all set and good to go with receipt...
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Review
#1346144 Review #1346144 is a subjective opinion of poster.
Service
Europcar Car Rental
Reason of review
Problems with payment
2.1
Details
Bad, do not book! Put me on blacklist in Australia after I refused to pay for a (so called hidden) damage (a missing areal which would have been clearly visible on return of the car) although the return slip confirms there were no issues. Put a CC withdrawal which was...
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Review
#1342519 Review #1342519 is a subjective opinion of poster.
Pros
  • No one way fee
Cons
  • Customer servixce
  • Quality of the car
Reason of review
Poor customer service
Preferred solution
Unlock Account

Contact Europcar Customer Service

Mailing Address:
Europcar International
3 avenue du Centre
St Quentin en Yvelines, 78881
France
All Europcar Contacts

Europcar Products and Services Reviews

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#1325043 Review #1325043 is a subjective opinion of poster.
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Poor customer service