The staff at the desk changes, without informing, the terms of the rental previously purchased on the company's website, debiting other unsolicited costs. They systematically attempt to steal all customers. Car hire at this company is to be avoided.I hope that...Read more
Happened September 2017 after I had hired a europcar for 2 weeks. Received parking ticket in Wales of which I was unaware until europcar sent me the ticket and an invoice for an administrative charge of 40 pounds. I paid the ticket directly to the issuing authority and...Read more
I didn't like
In May of 2017 while in Australia on business, my employer at the time reserved a vehicle from Europcar. When I arrived at the airport and completed the rental agreement I was directed where to pick up the car. I was not given the opportunity to walk around and check...Read more
It was one of the worst experience of car rental I never had. It was extremely disappointing regarding the interaction with the employee, and also about the way they deal with money / credit card. Not only they took the money from my bank account without any permission...Read more
Rented a car in Edinburgh. Had prepaid. They charged for car being returned to London Airport. Agreed this was fair. Had flat in Scotland. They sent repair service. Turned in car as agreed. No damage agreed by attendant. Now have bill for tyre, changing service and $40...Read more
Terrible company lie and cheat their customers. They guaranteed the car was fine because I didn't want to get a bill in the future for something yet they did exactly that claimed there was damage that didn't exist charge me for it charge my credit card ignored that I...Read more
Made a reservation directly through europcar website paid and picked up the car with very little issues. A few weeks later an additional charge shows up on my credit card. Upon multiple attempts to get an invoice or clarification and no one at europcar seems to care. Only rent from them if you feel like paying double what they quote.
Le Mesnil-Amelot, Ile-De-France
This company is being investigated by trading standards and the serious fraud office in the UK. There are numerous newspaper articles especially in the Telegraph about their dishonest practices. We have experienced this directly . Amongst other issues we were charged...Read more
we rent a car from Europcar dundee scotland and returned the car without damages on September 2017. Three weeks later they claim damage on tyre. 6 weeks later they claim another damage on alloy. I did not damage the car. I think they claim the existing damages not only...Read more
My experience with Europcar was absolutely terrible. My wife and I booked a trip through Expedia and rented a car from Europcar and was supposed to pick it up from Norwich airport in England on Saturday Nov 21st 2017. We paid for the rental car in full before our trip...Read more
I didn't like
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