In August last year, I flew into Athens airport (Greece) with my wife and children for a three week holiday.
We flew with EasyJet and through EasyJet booked a hire vehicle with Europcar. At the Europcar counter at the airport the gentlemen in question refused to give me the vehicle claiming that my drivers license was not valid as it was a South African drivers license.
I have been renting cars for over 15 years in Europe including countries such as the UK, Germany, Spain and almost every year for the last 14 years, Greece. This is the first time that I have been refused a vehicle because I hold a South African drivers license.
After an hour spent arguing with this 'gentleman' behind the Europcar counter at the airport, I went across to the next Car rental agency, which in this case was 'Sixt', and in a matter of 10 minutes I had a hire vehicle.
The unfortunate thing is that it was at a substantially higher cost due to it not being pre-booked. I requested to the 'gentleman' behind the Europcar counter that he should consult his supervisor as this was the first time that this has ever happened to me, to which he answered to that he did not need to and even had the audacity to tell me that he had cancelled my reservation!
To date, I have not been refunded by Europcar for the vehicle I was wrongly denied (pre-booked for an paid for up front) nor for the additional expense incurred by going to the other rental agency.
It appears that nobody at Europcar is prepared to assist and neither are EasyJet. This issue has been dragging on for nearly six months and on two occasions have been told that s upervisor will be contacting me within 48 hours!
As things stand at the moment, I do not know who to turn to assist in getting my money back. The amount is not a lot, but its the principle! My family and I were seriously inconvenienced and even distressed for that hour as the whole holiday hinged on having a hire vehicle to get around!
Thank You SIXT!
Product or Service Mentioned: Europcar Car Rental.