Europcar - Non response to requests for documentation on additional charges
I rented a car through Rentalcars.com from Europcar in Manchester, England for the period June 4 to June 17. When I returned the car to Europcar I was charged £195 for a damaged side-view mirror and an additional £27 for Damage Admin Fee. My insurance coverage will reimburse me for these costs provided that the rental company provides them with documentation on the repair.
Since July I have been trying to get Europcar to provide the information requested by my insurance company. I have sent over 10 e-mails to email@example.com and 2 letters by regular mail to Europcar Group UK Limited. Customer Services James House, 55 Welford Rd, Leiceister LE2 7AR England. In that time I have received only one e-mail response from Europcar claiming that they had already provided the documentation to my insurance company. They inform me that they are still awaiting the requested documentation. I have followed up with to another letter by mail and additional E-mails to Europcar and they are completely non-responsive to my communications.
I am absolutely disgusted with the “Customer Service” from Europcar and given my experience I recommend others not to deal with this firm.
Mikljb wrote the review because of "non response to my correspondence" at Europcar. Reviewer claimed that he or she lost $330 and wants Europcar to have the product delivered.
The most disappointing in user's experience was damage overcharge and scammed. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.