Holbrook, Arizona
Not resolved

To start got smaller car than paid for on arrival. Refused to take it, so they changed it, gave us new paperwork with new car details, which also states the cost of fuel €80.00. When we got home we were charged €106.00. We have since been sent a charge for tolls and a "service " charge of another €60.00. We owe €1.85! We were assured by three different Europcar staff that there would be no "service" charge and the toll charge would be sent to us from the toll company....didn't happen....

The biggest problem is the lack of customer service..they are basically refusing to deal with us. They will not return emails or calls. When you ring they are very rude. We are getting nowhere and this is going on since mid June....

But we haven't given up and won't........

Reason of review: Problems with payment.

Monetary Loss: $86.

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Exact same happened to us - in the process of claiming back


If you want any kind of response you'd best forward your email to the General Manager of Europcar Portugal, Mr. Paulo Moura at paulo.moura@europcar.com .

Not sure this will help resolve the issue but you'll probably get some kind of response.