Booked a Europcar auto-rental for over 1 month on Auto-Europe. Booked and paid for 1 month and after just 15 days I received an email from Europcar that they needed to return the car to the manufacturer so please come and take another from Nice airport. Strange! Anyway, I obliged 2 days later even though I was several
Two months later I received a charge of EUR 110 on my credit card saying that Europcar needed to send me a "telegram" since I could not be contacted on telephone *** did send me an email though!!!!). When I contacted Auto Europe, they simply said that it was a matter between Europcar and me.
It seems to me that both these companies are in some unholy collusion and will do anything to levy unfair and illegal charges on their customers credit cards. all the more sadder, because I paid for fuel and time out of my pocket while on a holiday to return the car even though it was paid up for 30 days just to oblige these criminals.
Anyone else had a similar nasty experience with Auto-Europe and Europcar. Any reccomendation on where to report them for consumer action and fraud in France?
Here is the mail I received from them several days BEFORE the prepaid booking period was to expire:
The manufacturer must imperatively recover the vehicle you rent beacause it is sold.
We offer an exchange of vehicle departing from Nice Airport, at your convenience.
Thank you for keeping us informed.
Reason of review: CREDIT CARD FRAUD.
Monetary Loss: $110.
Preferred solution: Full refund.
Europcar Cons: Found the company unethical, Criminals.