Product: Europcar Peugeot Car Rental Clear all filters (3 of 3 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:

Europcar - car rental additional charges

I hired a vehicle from Europcar at Lyon Airport, France earlier this year - when I returned home without any notice or contact whatsoever I was charged an additional 120 on my credit card. I emailed and telephoned with no response albeit the automated reply said I would have a response in 7 working days. Finally after 5 weeks I was told it was for car cleaning..... I continued to question that this was unreasonable. Whilst they provided photo's it was obvious that the vehicle simply needed vacuuming. I questioned how could they justify 120 charge for this and mentioned that in previous years we had returned the vehicle in a similar condition with no charge. Having read the press recently about the overcharging for repairs by Europcar this seems to me potentially another example of that practice. I will not be hiring from Europcar again.
View full review
Review
#1081031 Review #1081031 is a subjective opinion of poster.
Service
Europcar Peugeot Car Rental
Reason of review
Pricing issue
Loss
$120
Preferred solution
Price reduction

Europcar France - Marseille St. Charles Station

Tips: 1. Don’t take any expensive Damage Excess reductions. It’s a racket and much cheaper to get independent cover. 2. Don’t expect to get the car you ordered, even if you reserved it weeks in advance, and don’t be fobbed off by a lesser car. 3. Inspect the car fully before signing any contract. 4. Fill up with fuel fully before returning. Hired a car September 2016 in France from Europcar’s office at Marseille train station. I booked weeks in advance via their website and prepaid for a Peugeot 208. When I arrived at the check in desk, I was told the 208 was not available but I could have a 109 instead. I refused the smaller car, so they found me a 308 automatic estate. Excellent! My own car is an automatic, so driving on the wrong side of the car on the wrong side of the road would be a bit easier not having to change gear with the wrong hand! The representative printed out a contract and asked me to sign for “No Damage”. I refused to sign until I had inspected the car. The car actually had 3 areas of significant damage to the bodywork! I signed the contract when all damage was written down. There were no problems with the car for the 2 week hire. Returning the car was easy. However, contrary to what it says in their pre-return email, nobody inspected the car, so if there was any damage, no doubt a dispute would follow. I have just received my final invoice by email and no further charges were made. Car Condition: Apart from the significant damage, it was clear that the car had only had a blow over with a pressure washer, and was not wiped down after. The sills and underside of the front bumper were still splashed with mud from the previous hire. The front side windows were streaky to the point that it was impossible to see out of them if the sun was directly on them, as was the inside of the front windscreen. Driving in the bright sunlight of Marseille was hazardous with the windows in such a state. Oh, and the screenwash was totally empty. Do they check these things? Admin & Contract etc.: They make it very easy to spend your money initially. The website is very good for that. Foolishly, I opted for “Medium Protection” or should I say Protection Racket! When I discovered that it was possible to take out independent insurance against care hire excesses for a fraction of what Europcar charge , I tried to cancel the Medium Protection via the website, but it proved to be impossible. I engaged in an “Online Chat” with them and asked if I could cancel the protection and was told that I could either online or at the desk. At the desk I was told that it was impossible to cancel as I had prepaid. In view of the upgrade to a bigger and better car, I decided to leave things as they were and put it down to experience. Just before returning the car, I filled up locally in Marseille and paid €1.15 per litre for diesel. The final invoice shows a fuel charge of €1.76 per litre if they have to refill plus they would make a service charge for doing it. Best avoided! Finally, one good point. Having tried to make sure that all belongings had been removed from the car upon dropping it off, somehow I managed to leave my TomTom Sat Nav in the car and only realised about an hour later whilst waiting for my train. I rushed back to the hire desk where they had kept it for me. So many thanks to Europcar in Marseille for that!
View full review
Review
#930034 Review #930034 is a subjective opinion of poster.
Service
Europcar Peugeot Car Rental
Reason of review
Not as described/ advertised

Europcar Peugeot Car Rental Review from Paris, Ile-De-France

We rented a car from Europcar over internet. They draw the money from my account. Delivery time was 11.30 pm, we have gone all the way to CDG airport at the mid night to get the car. We have been half an hour late, as tourists in an foreign country. When we arrived, we found no body! They were just gone. No more trains left at mid night, so we had to spend one more time 'rental car money' to get back to hotel 'with no car'. No phone call, no e-mail, nothing. They just gone. How come a rental company can do this? I will absolutly not use their rental cars anymore.
View full review
Review
#842320 Review #842320 is a subjective opinion of poster.
Service
Europcar Peugeot Car Rental
Reason of review
Poor customer service

Contact Europcar Customer Service

Mailing Address:
Europcar International
3 avenue du Centre
St Quentin en Yvelines, 78881
France
All Europcar Contacts

Europcar Reviews

  1. 83 reviews
  2. 25 reviews
  3. 13 reviews
  4. 2 reviews
  5. 1 review
Europcar reviews