Product: Europcar Customer Care Clear all filters (9 of 9 reviews match)
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I accidently left my Rucksack in the back of my Hire Car I had for 2x weeks, the next day I realised I had left it in the boot, so first thing I called them to say could I collect my rucksack I had left in the boot, the answer was we didn't find anything- OMG what a...
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Europcar Customer Care
I didn't like
  • Stealing and lying
  • Dishonesty
#837942
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I was given a hire car through my insurance while my car is in the garage but unfortunately I had another accident in that car. I informed my insurers including the hire car firm and was told over the phone to collect another car in Guildford branch were I met Tina the...
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Europcar Customer Care
#445454
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We were told that we could leave the car out of office hours and drop the key. They charged my credit card the next day due to a damage we haven't caused. We left the car exactly in the condition we initially had, which didn't include a scratch to the back wing. They...
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Europcar Customer Care
#388438
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Europcar charged us for the damage that already existed on car at the time we took it from the agency. We disputed and explained that we did not make the damage and should not be held liable, but one year after they still wants us to pay this fraudulent charge. In...
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Europcar Nice, Provence-Alpes-Cote D'azur
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Europcar Customer Care
#386532
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After struggling with thier website i called their office at Heathrow. I wanted a meet and greet service for my arrival at Terminal 5. Their representative recommended their 'Arrive and Drive' service at an extra cost of £20.00. I had been guaranteed i would be met at...
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Anonymous
Rhy

DO NOT TRUST EUROPCAR. DO NOT GIVE THEM YOUR CREDIT CARD DETAILS - THEY COST ME £1000, PUT ME IN DANGER AND HAVE CAUSED ME NOTHING BUT STRESS SINCE. Europcar in Spain provide...

javier200
javier200

Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office. I was told it will be OK to return the car on...

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Europcar Customer Care
#310705
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I sent this to the MD and am awaiting response: DO NOT USE THIS COMPANY... My problems began even at the booking process. I booked via www.a1nationalvanhire.co.uk and was quoted £333.97 for 3 days hire of a Mercedes van. I received an email confirming this price...
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Anonymous
Kat

Something very similar happened to me in Spain. No VAT was added at the time of the booking, in addition, I was charged 120 EUR for a mandatory insurance, whereas it was not ...

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Europcar Customer Care
#177794
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Beware when you rent a car from Europcar from New Zealand. I rented a car from Queenstown from 05-16-09 to 05-21-09, and I got ripped off. I payed using my MasterCard before we took the car out of the lot. I agreed to pay the amount in full. Everything went well but a...
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Europcar Customer Care
#150422
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Europcar Customer Care Review

#997928
1.0
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Europcar london city airport worst services ever by the male againt at the location, asked for the manager but advice he's at the back and can't come at the front. Asked for the contact number and name for the manger and was give a mobile number which the manager Richard don't ever answer. What a joke off a management, who doesn't even come on the phone. Never again be using this company.
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Europcar Customer Care Review

#925917
1.0
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I was given a car through the RAC and paid 50GBP fuel depost. 11 days later I have still not got my refund. I complained to a manager who advised it was sorted. They then took another 14.09GBP without any explanation. NEVER USE THIS COMPANY
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