Product: Europcar Car Rental Clear all filters (218 of 218 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
The staff at the desk changes, without informing, the terms of the rental previously purchased on the company's website, debiting other unsolicited costs. They systematically attempt to steal all customers. Car hire at this company is to be avoided.I hope that...
Read more
Product
Europcar Car Rental
#1219943
Reply to reviews
Happened September 2017 after I had hired a europcar for 2 weeks. Received parking ticket in Wales of which I was unaware until europcar sent me the ticket and an invoice for an administrative charge of 40 pounds. I paid the ticket directly to the issuing authority and...
Read more
1.0
Product
Europcar Car Rental
I didn't like
  • Overcharging
#1185192
Reply to reviews
In May of 2017 while in Australia on business, my employer at the time reserved a vehicle from Europcar. When I arrived at the airport and completed the rental agreement I was directed where to pick up the car. I was not given the opportunity to walk around and check...
Read more
1.0
Product
Europcar Car Rental
#1184906
Reply to reviews
Show

#neveruseEuropcar

Made a reservation directly through europcar website paid and picked up the car with very little issues. A few weeks later an additional charge shows up on my credit card. Upon multiple attempts to get an invoice or clarification and no one at europcar seems to care. Only rent from them if you feel like paying double what they quote.
1.4
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Le Mesnil-Amelot, Ile-De-France
Product
Europcar Car Rental
#1147087
Reply to reviews

This company is being investigated by trading standards and the serious fraud office in the UK.There are numerous newspaper articles especially in the Telegraph about their dishonest practices. We have experienced this directly . Amongst other issues we were charged...
Read more
Product
Europcar Car Rental
#1144269
Reply to reviews

we rent a car from Europcar dundee scotland and returned the car without damages on September 2017. Three weeks later they claim damage on tyre. 6 weeks later they claim another damage on alloy. I did not damage the car. I think they claim the existing damages not only...
Read more
1.0
Product
Europcar Car Rental
#1136114
Reply to reviews
I am writing to warn folks that Europcar offered to include the Dartford crossing fee on my rental and then 4 weeks later I received a no payment notice and an admin fee of £40 from Europcar. The Gatwick airport desk is very busy but that is no excuse for the agent to...
Read more
1.1
Horley, England
Product
Europcar Car Rental
I didn't like
  • Customer service at europcar does not act responsibly
#1095620
Reply to reviews
Queried with Europcar who said "dont worry - always happens with Dartford. Just get a proof of payment from them and we'll sort it. Duly got letter from Dartford but Europcar then change their story to "No you have to pay us!" Now having to go through a tedious appeal...
Read more
scotswahae
scotswahae

This is another example of my case which I loaded today 2nd September.I think that we should inform trading standards as this is simply unacceptable customer service

1.2
Product
Europcar Car Rental
I liked
  • Wont use ever again
I didn't like
  • Attiitude to blatant overcharge
  • Customer service
#1085066
Reply to reviews
We were rushing for our plane so handed it in- the Europcar employee went round t and said there was no damage, nothing wrong with the car. All was ok- we rushed to our plane and within a few days of us getting home we received a letter in the mail claiming damage (a...
Read more
1.0
Tullamarine, Victoria County
Product
Europcar Car Rental
#1077217
Reply to reviews
Horfield Branch of Europcar - Arranged car hire via phone as, by their own admission, website is 'not fit for purpose'. Registered twice divulging information which could be anywhere just not there! Should have known not to proceed then. However, car turned up (I paid...
Read more
Product
Europcar Car Rental
I didn't like
  • Overcharged me for petrol
  • Obvious fraud
  • Rude and bullying representatives
#1074122
Reply to reviews