Bad, do not book! Put me on blacklist in Australia after I refused to pay for a (so called hidden) damage (a missing areal which would have been clearly visible on return of the car) although the return slip confirms there were no issues.
Put a CC withdrawal which was refunded by CC company with no issue, debt collection ceased also.
Trying to sign up for second driver for business trip (payed on company account) refused in Germany as AUS department put me on blacklist.
German department agreed to my position but is not able to unlock my account referring me to down under but any mail send stays un-answerded.
I AM REALLY PISSED !!! PLEASE WARN ANYBODY YOU KNOW BOOKING EUROPCAR AND GOOGLE EUROPCAR BLACKLIST
Reason of review: Poor customer service.
Preferred solution: Unlock Account.
Europcar Pros: No one way fee.
Europcar Cons: Customer servixce, Quality of the car.