Europcar
Reviews and Complaints
A modest model upgrade at Edinburgh Airport resulted in a charge of C$1600
User's recommendation: Avoid dealing with this company at all costs
Overturned PCN
User's recommendation: I’m still optimistic they replied with a reference number saying they were looking into it still waiting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Barneveld, GelderlandEuropcar took my money without delivering anything.
User's recommendation: Do not book a rental car via bookingcom and at europcar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Barneveld, GelderlandRental car paid but not seen ever
Preferred solution: Full refund
Edit profile
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lisbon, Continental PortugalBilling queries contract no5248****
Preferred solution: Price reduction
User's recommendation: Double check your contract at the counter before leaving
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santiago, San JoseComplaint
My name is Lawrence Gormick,
I rented a car nov. 16 2022 in Costa Rica.
I rented a car thru travelocity, at that time I also took out car insurance.
When I went to Costa Rica it was explained to me that outside insurance not excepted (false advertising if euro car didn't except why offered ) not disclosed when purchased.
I was also told that my choices were a $25000.00 deposit or take there insurance.
They said it was a nominal charge, and I had previously used your company before while renting in Dominican republic. I took ins there and since I ( not many do) didn't have a credit card with $25000.00 limit I had no choice.
the contract was in Spanish which I don't speak. I went ahead and rented the car, at this point no choice.
Well as luck would have it the car got damaged and I needed a tow. This was the day before I was due to return the car.
The car was towed back to your office. I was dropped off at the desk. We got there at about 3:30 pm. The car got towed to the back of the lot with my belongings in it.
There were two representatives in the shop, NO customers. After waiting forty five minutes I was finally helped.
While waiting I asked about getting another car as I had a day left on original contract. I was told no. When I asked why the representative just shrugged.
I then asked for a ride to hotel and again was told no. Then he said take an uber. I called and arranged for a ride. Took car 30 minutes to get to me , at this point still no luggage.
I asked about luggage and was told soon. waited another 20 minutes and finally the tow truck driver brought luggage. I loaded the car and was ready to leave when I was told I owed 1100 dollars for the accident. I told them i took there no deductible insurance and should owe anything.
Then they tries to break down charges to over 700 for car insurance I took out and over 400 for damages.
I refused as this was not what was quoted me .
why would I pay over 700 for insurance when I was old nominal fee 18 a day.
The insurance would be 3 times what I paid for rental.
they charged my card on two separate days for over $1100.00 dollars. I want this refunded.
In addition I was charged for a day I didn't have the car as well as ride to hotel, and then next day to airport.
Accidents due happen, but the way I was lied to and mislead, aas well as overall treatment was unforgivable.
sincerely yours
Lawrence Gormick
172 hawthorne dr
new london ct 06320
860-884-****
Preferred solution: Full refund
User's recommendation: don'y use europcar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Only refund
Preferred solution: Full refund
User's recommendation: Good
OVERCHARGE RES 115 32* ***
I herewith file a complaint for reasons of overcharge and request a refund.
The above reservation was made on 4 October 2022 and I was quoted 2,354.46.
On 18 November 2022, some 26 days before pick-up date, I approached the Europcar-desk at Brussels Airport and asked for an earlier pick-up time of 7:00am instead of 8:30am. Apart from that request NOTHING was changed to the original reservation.
I returned the car on 1 January 2023 and my credit card was credited by 4,749.32 on 3 January 2023.
The amount charged grossly exceeds the quoted amount for no good reason
Note that at the time of collection I upgraded the insurance package and asked for two child seats. I accept that same will result in additional charges.
Since then, I have on several occasions written to Customer Services, but the complaint is being ignored.
I attached some relevant files
Would you kindly investigate and advise.
Many thanks in advance.
Herwig Leleu
User's recommendation: be careful of paperwork and charges when collecting
OVERCHARGE ON RENTAL
User's recommendation: BE WARY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plainsboro, New JerseyFind My reservation with Europcar and notice Crossing-border needed
I have reserved a suv through Booking.com and paid in full. The main driver's name is Jiming Li.
The booking reference number is 74432**** on the rental voucher provided. Pick-up and drop off location at Punta Arenas, Chile. I will need to drive crossing-border to Argentina on Feb 21st, 2023 and return Chile on Feb 26th. Booking.com service asks me to directly contact Europcar regarding the cross-border documentation requirement.
Please advise on how can I submit my passport and driver license documents to Europcar to prepare my crossing-border documentation???
In addition, I could not locate my reservation from Europcar reservation website by using the Europcar confirmation number of 852504 and account number 9933 provided in the voucher, and/or even using my email address and pick up date information. Please advise how can I find my reservation on your website???
With best regards,
Jiming Li
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are crooks, charge for existing damage then will not provide proof
Preferred solution: Full refund
User's recommendation: Never use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Prairieville, LouisianaRipped off in Edinburgh Scotland
User's recommendation: Avoid or they all gouge you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Harringay, EnglandRidiculous
User's recommendation: DO NOT USE THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSCAMMERS
Preferred solution: Apology
User's recommendation: I DO NOT RECOMMEND THIS COMPANY AT ALL.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.