Rented a car from a company I have used previously but never again. Upon collection I noticed minor damage and approached a member of staff.
They stated that the damage should be noted on contract but it was not. When shown the damage they said not to worry as it was too minor to be mentioned. However, when I returned the car I was informed that it had "major damage". Was shown the damage and surprise, surprise it was the small scuff I had informed them of upon collection!!
I was told it must have been a collision that had occurred during my rental as the car had been washed and inspected before I picked it up (***). I would not trust this company as far as I could spit them and encourage all unfortunate customers to inspect/ photograph/ report/ gather witness to ANY damage to their cars before removal no matter how much time it will take. Be aware that there is damage of some sort to ALL of their vehicles most of which will not be listed on documents and I wonder how many times they charge for each little dent as I have yet to see one declared. Shocking service and an absolute insult to honest holidaymakers who were on this occasion forced to pay an extra 300 euros for somebody else's damage.
How many others were made to pay for the same damage I wonder?? AVOID and go with one of the big names for a few extra quid as these guys are third rate shysters.
Product or Service Mentioned: Europcar Car Rental.