Doha, Doha

Reserved FULL SIZE SUV (listed Jeep Grand Cherokee or similar) with Europcar at Doha Airport (Qatar) and were given a aged Nissan X-Trail which is by definition a Medium SUV.

Rental agent refused to give us a full size SUV and insisted on that the X-Trail was a Full size SUV seating 5 adults (yeah... right....).

Will never rent with them again. I do not like booking and paying for the higher category and being given the lower category.

Overall staff was very unhelpful and refused to acknowledge that SUV was not full-size. Felt ripped off especially when the X-Trail was beaten down and a few years old.

Product or Service Mentioned: Europcar Car Rental.

Reason of review: Poor customer service.

Europcar Pros: Prices.

Europcar Cons: Car we received.

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