Europcar
Europcar Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Europcar has 1.5 star rating based on 159 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car, Car is ok, Good selection of vehicles.
Cons: Customer service, Damage overcharge, Deceitful practice.Recent recommendations regarding this business are as follows: "Use Google Translate and don’t believe what they tell you verbally because they’ll dupe you for not reading their language.", "make a company representative walk around the vehicle with you both before and upon return include documentation of findings", "Sent me a copy of their response to you. Still no resolution.", "NEVER USE THIS COMPANY"."NEVER USE THIS COMPANY".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Europcar has 1.5 star rating based on 159 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car, Car is ok, Good selection of vehicles.
Cons: Customer service, Damage overcharge, Deceitful practice.Recent recommendations regarding this business are as follows: "Use Google Translate and don’t believe what they tell you verbally because they’ll dupe you for not reading their language.", "make a company representative walk around the vehicle with you both before and upon return include documentation of findings", "Sent me a copy of their response to you. Still no resolution.", "NEVER USE THIS COMPANY"."NEVER USE THIS COMPANY".
Most users ask Europcar for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShocking Service
I have made a booking with Europcar. As a result of conflicting information given from your staff, I now how some questions regarding the booking.
I have tried email via the website, WhatsApp, Facebook, emailed your media relations department (I found the email on the head office website)...but no response. Is this the kind of indifference you treat all your customers with?
I sent some queries prior to the booking. Once I found the information on your website however, I proceeded to make the booking. In the mean time though I received three completely different responses.
Your SA office takes several days to respond to a simple email, and always respond from a no reply email...so a reply is impossible.
Should you have any followup questions, you have to launch a whole new query.
Unfortunately I am unable to phone the SA office, as I am not located in SA. When I asked a family member to phone, they were met with indifference and the information given completely contradicted the website.
Preferred solution: I would simply like to get a direct contact for someone at Europcar SA who can help me with the questions regarding my booking.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Granada, AndalusiaDuped by Employee in Granada Spain
I reserved a car through Travelocity and the total was $149.32 for 3 days per my contract.
When I reached Europecar in Granada Spain, the lady at the counter said she will give us a bigger automatic car because thats all she had. I told her I am not looking for an upgrade and she said no its the same price.
When she asked us to sign the contract in Spanish the total amount shown was over $790.
When I questioned the wrong amount, she said dont worry its just a security deposit and you will get the difference refunded once you return the car.
My wife and I both asked her multiple times because we were signing a contract in Spanish, which we could not read, and the lady repeated that your total will be $149.32 and the rest is just a security deposit on hold.
I am very disappointed and saddened that she duped us and tricked us. This is fraud and she is taking advantage of people for not speaking the language.
She spoke fluent English and she knew exactly what she was doing.
Theres no way I would have agreed to switching from a $149 to over $790 knowingly. That lady is a fraud and a scammer for ripping us off.
- Ease of reservation
- Scammed at counter
Preferred solution: Full refund
User's recommendation: Use Google Translate and don’t believe what they tell you verbally because they’ll dupe you for not reading their language.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florence, TuscanyFalse charges
e mails sent to me appear in english. It is pretty clear I am an american and while I can use google translate may I suggest english since that is my native language.
there is not a phone number posted in emails. there is not a useable email address posted in emails. Ive had to use google search to find this information. europcar claims there was damage to car upon return.
easy to claim that since no representative from europcar examined the car with us either before or after using it. This feels very fraudulent. easy to pick on tourists who dont speak the language and dont live in the country. I will not be using this rental company again.
I fully refuse to accept any and all charges made by your company. Europcar can not prove that any damages occurred during the time I used the car.
- Fraudulent charges
Preferred solution: Apology
User's recommendation: make a company representative walk around the vehicle with you both before and upon return include documentation of findings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haarlemmermeer, North HollandDC-617****
- No communication
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Frankfurt, HesseLegal problem....
- No pre-inspection
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calama, AntofagastaCheap car/car with shortommings/unfair charges
At reservation, a Subaru Forester (or similar) was offered, but a Chery Tiggo8 was given. This car was not comparable at all!
Shortcomings of the car:
- front view camera not working, resulting in inactive Lane Departure Warning and Lake Keep Assist;
- rain sensor not working;
- rear window wiper not original/too big, resulting in not working.
Shortcomings were not noticed upon collection, but mentioned when returned.
The desk clerk didn't want to hear it and wouldn't make a notice of it.
Also a small bump on one of the tires was noticed at return of the car.
Therefore an amount of more than USD 300,- was charged from the deposit, whilst this tire was already almost worn; there was almost no profile left on the tire. They charged me for a brand new, top class tire, whilst the car was fitted with low budget tires!
- Fast collection of car
- Unfair charge of deposit
Preferred solution: Refund of deposit
User's recommendation: 1. Don't rent a car at Europcar. 2. If you still do: Check the car completely upon collection and make lots of pictures, also of the tires!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haarlemmermeer, North HollandInformation !!!!!!!!
I have a lawyer , I have tried for 3 weeks to contact anyone ! About all my tickets !
All I get is Eurocar telling me about all the money they will receive for my tickets ! I have tried to contact ANYONE AT EUROCAR ! But no one will respond to any email or phone call ! My lawyer has all the information !!!
All Im trying to do is try to pay the real tickets !!! Today I received all the tickets in Nederlands !! But I still cant talk to anyone how to pay !
Please give me a phone number so I can speak to a real person ! Euro car is a dishonest company !agyer 4 weeks I received an email saying look it up yourself on a link that does t explain anything !!!
- No customerer service
Preferred solution: INFORMATION !!!!
User's recommendation: NEVER USE THIS COMPANY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Rafael, MendozaThe refusal of Europcar to correct a double charge
Basically there has been no change. Noone at Europcar responded to my communication proving that I had been charged in double for my one week car rental in Mendoza, Argentina. I am afraid they are bunch of crooks with no interest whatsoever in customer satisfaction....
On return I was told that first I must pay the US$1,291.37correct price (with a subsequent credit of US$522.21), which I did, again on Mastercard, and then they would return the amount charged incorrectly.
I never received the credit of the first incorrect charge, in spite of numerous emails in recent months sent to clientes@***.com.arg; ECI-CC-Webmaster and ventas@***.com.arg. So, they still owe me US$770.59.
- Supposed price - all ok
- Car
- Pick up location
- Unwilling or unable to refund an incorrect chatge
Preferred solution: Price reduction
User's recommendation: Avoid using Europcar unless there are no alternatives
Resolved: Illegal parking
Company fixed the issue and I have been provided with apology. Other residents had also phoned police and local councillors were also involved ,they are the rudest people I have ever came across lazy unapologetic just rude
- Lazy selfish
Preferred solution: A would like to be able to see to cross the road
User's recommendation: Not worth the hassle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haarlemmermeer, North HollandAbsolute garbage
NEVER AGAIN WILL I ISE THIS USELESS CAR RENTAL AGENCY !
- Nothing and a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carlsbad, CaliforniaInformation !!!!!!!!
User's recommendation: NEVER USE THIS COMPANY
Dunning emails from Europcar Italy
I have received 2 emails on Dec 7 and again on Dec. 20 seeking payment of 67.10 EUR for a one way fee on a car we rented from July 7 to July 23,2023.
That was paid in cash in Ravenna when the car was picked up. When we returned the car in Naples the fee was changed to my credit card. I disputed the charge and upon investigating the charge was revoked. I have tried to contact Europcar in Italy.
So far, I hve sent 7 emails all of which bounced back as undeliverable. I would appreciate any help you could give me. Pasquale Zaccheo
Reservation # 115933****.
43 Harley Ave
Invoice # from Europcar Italy 100********CBK. Everett, MA USA
User's recommendation: Sent me a copy of their response to you. Still no resolution.
Multiple damages before hire
User's recommendation: avoid or be super careful
Late charge
User's recommendation: Choose another rentql company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRental Return
Preferred solution: Full refund
Extra charge for car rental
User's recommendation: Have them look at your car when you return it. They later charged a fee for cleaning the upholstery which we hadn’t gotten dirty.
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