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Europcar Is Terrible
Europcar Is Terrible
My experience with Europcar was absolutely terrible. My wife and I booked a trip through Expedia and rented a car from Europcar and was supposed to pick it up from Norwich airport in England on Saturday Nov 21st 2017. We paid for the rental car in full before our trip...
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1.0
I didn't like
  • Scammed
#1126920
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I work in Asia and returned home to the U.K. in July to see my daughters. My daughter hired from Europcar to drive me around while I was home. Actually the car was rarely used over that time and carefully checked upon return. Three weeks later we got a notification of...
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2.3
I liked
  • Price
I didn't like
  • Sharp practice
#1121057
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I returned my hired car on the 5th July 2017, at the vehicle inspection a small scratch was found on the wheel hub cap. The service attendant noted it down but said because is was on the bottom of the hub cap there would be no charge probably. I then received a letter...
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1.5
I liked
  • Car is ok
  • Vehicle
I didn't like
  • Found the company unethical
  • Company administration
#1101724
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Dont trust Europcar

Europcar
#1071091
1.0
Details
Rented for 2 days in Yerevan Agent now Trying to get a 100 usd for a small scratch under front bumper which we cant even see. I was so careful Driving their vehicle. Agent unco operative and my requests to see proof is ignored. Worse car rental ever . Beware of the scammers. Boycott Eurocar
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Europcar Customer Care Review

Europcar
#997928
1.0
Details
Europcar london city airport worst services ever by the male againt at the location, asked for the manager but advice he's at the back and can't come at the front. Asked for the contact number and name for the manger and was give a mobile number which the manager Richard don't ever answer. What a joke off a management, who doesn't even come on the phone. Never again be using this company.
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Short Review on December 02, 2016

Europcar
#965574
1.2
Details
They charged insurance Even of i refused it!
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Europcar Customer Care Review

Europcar
#925917
1.0
Details
I was given a car through the RAC and paid 50GBP fuel depost. 11 days later I have still not got my refund. I complained to a manager who advised it was sorted. They then took another 14.09GBP without any explanation. NEVER USE THIS COMPANY
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I am writing to warn folks that Europcar offered to include the Dartford crossing fee on my rental and then 4 weeks later I received a no payment notice and an admin fee of £40 from Europcar. The Gatwick airport desk is very busy but that is no excuse for the agent to...
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1.1
Horley, England
I didn't like
  • Customer service at europcar does not act responsibly
#1095620
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Avoid these sharks and read their terms and conditions very carefully before you sign anything. Got stiffed for 80 admin on a 25 car hire for not understanding the dartford crossing toll booths (being from the north west where we have toll booths ie M6 Humber Mersey...
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scotswahae
scotswahae

This is another example of my case which I loaded today 2nd September.I think that we should inform trading standards as this is simply unacceptable customer service

1.2
I liked
  • Wont use ever again
I didn't like
  • Customer service
  • Attiitude to blatant overcharge
#1085066
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I hired a vehicle from Europcar at Lyon Airport, France earlier this year - when I returned home without any notice or contact whatsoever I was charged an additional 120 on my credit card. I emailed and telephoned with no response albeit the automated reply said I...
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#1081031
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Hired and returned a car with no damage July 2017!! Over $5k taken for repairs that didn't exist and refusal to refund it! Hired a car, returned with not a single mark on it. We were rushing for our plane so handed it in- the Europcar employee went round t and said...
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1.0
Tullamarine, Victoria County
#1077217
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Horfield Branch of Europcar - Arranged car hire via phone as, by their own admission, website is 'not fit for purpose'. Registered twice divulging information which could be anywhere just not there! Should have known not to proceed then. However, car turned up (I paid...
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I didn't like
  • Rude and bullying representatives
  • Overcharged me for petrol
  • Obvious fraud
#1074122
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talking about bad experiences I've hired a number of vehicles from Europcar back in 2016 totalling up to 59 days on a single hire with 3 car swaps the invoice at the end showed a millage charge of 823 witch doubled the sum I should have been paying when I hired the...
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1.5
#1072150
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I would never recommend Europcar to anyone, they have made false accusations about damage to the hire car that I did not cause. When I returned the car it was inspected and I was advised all was OK, not a surprise as the car usage was very low over the two day period...
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#1068136
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