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They cut extra extra money from my credit card after i leave the country and i can not do anything to get my right. They are professional thieves under the name of Europe car. I never prefer the Europecar again! They cut extra extra money from my credit card after i...
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1.0
#1048726
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In August 2016 I hired a car at Florence airport, paid for it fully with my credit card. The car had damage but the woman at the desk just said mark it on the paper work, don't worry about it. I marked the papers and left it in the car as advised to do. Eropcar then...
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1.0
I didn't like
  • Accuse me of causing pre-existing damage on car
  • Poor customer services
#1047507
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I rented a VW polo online through Auto Europe, with pick up & return at Seville Santa Justa train station, I purchased full insurance with zero deductable, I paid it online fully. When I went to pick up the car, they forced us to upgrade it to Audi for 50 Euro a day....
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1.0
I didn't like
  • I was overcharged on my credit card
  • Upgrade costs 4 times more than verbal agreement
#1022790
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Europcar Customer Care Review

Europcar
#997928
1.0
Europcar london city airport worst services ever by the male againt at the location, asked for the manager but advice he's at the back and can't come at the front. Asked for the contact number and name for the manger and was give a mobile number which the manager Richard don't ever answer. What a joke off a management, who doesn't even come on the phone. Never again be using this company.
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Short Review for December 02, 2016

Europcar
#965574
1.2
They charged insurance Even of i refused it!
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Europcar Customer Care Review

Europcar
#925917
1.0
I was given a car through the RAC and paid 50GBP fuel depost. 11 days later I have still not got my refund. I complained to a manager who advised it was sorted. They then took another 14.09GBP without any explanation. NEVER USE THIS COMPANY
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Europcar Car Rental Review

Europcar
#833875
1.0
Hired car from the stoke on trent branch through my rac breakdown had it for three days handed car back with full tank of petrol to be told there is 4 litres of petrol missing. My friend who paid for deposit has had money taken out of his bank account for no reason now waiting to hear from them. Such a scam and rob dogs certainly wont be using them ever again
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I initially booked a reservation with Expedia. After I amended my flight reservation to fly to Alberta earlier DUE TO A FUNERAL, I called Europcar from Vancouver on Monday morning. I spoke to a female staff member and explained that I needed to change my car...
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1.0
#1015667
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Warning!!! Europcar is NOT located at Ottawa Airport!!! They collected us after 2-3 hours of waiting at the airport. They then tried to drive us twenty minutes to collect the hire car in a vehicle too small for our luggage (and smaller than the car we had hired). The...
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I didn't like
  • Scammed
#1011040
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Asked for van hire to be delivered and collected which you pay for, van never shown up, was after hours so no one in office, i phoned the next day and confused person said it had been delivered. Which was not at my address. So finally chasing it up, the driver posted...
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#968471
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Europcar - Bait & switch artist and fraudster
Europcar - Bait & switch artist and fraudster
Don’t rent a car from these swindlers. On 6 September 2016, I rented a car from Europcar at London Heathrow Airport. First - bait & switch: they said they can upgrade me to a different car for an extra $7 per day (USA dollars), so I accepted the deal. Then they use a...
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1.4
I didn't like
  • Upgrade costs 4 times more than verbal agreement
  • Accuse me of causing pre-existing damage on car
#960301
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Is This Customer Service? On August 8, 2016 I made a reservation at Europcar to rent a car in West Palm Beach Florida from October 24—November 9 2016 and received a confirmation from you (Reservation number: 1041930763). Upon my arrival in West Palm Beach I was told to...
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1.0
#959034
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Do not use Europcar! Read the reviews - then go to another company. I will never use them again. I arranged a rental through a third party and purchased extra insurance. When I got to the airport to pick up the car, the guy at the desk said I had no insurance and that...
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1.0
#952466
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Europcar (at least in some of the branches I had an unfortunate experience with) does a poor job of registering the existing damage. Why would they? If your predecessor damaged the car, paid for it and you were misfortunate to not notice the damage (dark or too bright...
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1.0
I didn't like
  • Additional charges
  • Deceitful practice and overcharging
#947631
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