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  • From mobile
  • 2 days ago
  • #965574

They charged insurance Even of i refused it!

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Europcar - Bait & switch artist and fraudster
1 of 2

Don’t rent a car from these swindlers. On 6 September 2016, I rented a car from Europcar at London Heathrow Airport. First - bait & switch: they said they can upgrade me to a different car for an extra $7 per day (USA dollars), so I accepted the deal. Then they use a bait and switch tactic to get me to sign paperwork that resulted in my paying an extra $26 per day. I was jetlagged from the trip so I wasn’t paying attention to all the details on... Read more

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Is This Customer Service? On August 8, 2016 I made a reservation at Europcar to rent a car in West Palm Beach Florida from October 24—November 9 2016 and received a confirmation from you (Reservation number: 1041930763). Upon my arrival in West Palm Beach I was told to go to the Advantage Counter to get my rental car. Four days before my arrival in West Palm Beach I received an email from Europcar reminding me that there are only 4 days until... Read more

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Do not use Europcar! Read the reviews - then go to another company. I will never use them again. I arranged a rental through a third party and purchased extra insurance. When I got to the airport to pick up the car, the guy at the desk said I had no insurance and that I was liable for the full amount of the vehicle should something happen. So he encouraged me to take out additional insurance - which I did. When I was able to I checked with the... Read more

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Europcar (at least in some of the branches I had an unfortunate experience with) does a poor job of registering the existing damage. Why would they? If your predecessor damaged the car, paid for it and you were misfortunate to not notice the damage (dark or too bright light, tightly parked car, car parked on a busy road), then you will pay for it too. I asked for a repair invoice for my insurance claim (3rd party car rental insurance) and they... Read more

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Liars #Europcar wrongly claimed that the Crete police said we'd had an accident; I had to pay 372 euros to be allowed to,leave their office and catch our plane. European Car Rental Conciliation Service have found in our favour and told them to refund our money. Justice is done! Liars #Europcar wrongly claimed that the Crete police said we'd had an accident; I had to pay 372 euros to be allowed to,leave their office and catch our plane. European... Read more

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1. customer service: It started off by contacting Calais Europcar and asking why the price is too high compared to other rental companies. The lady didn't help and resolve the issue. The people working there (not sure about other countries as it is my first and LAST time using this company) aren't helpful, don't even LISTEN to the customers and don't let them finish their concerns and queries, don't give advice (i was told to use GoogleMaps to... Read more

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We hired a seven seat car from Europcar Amsterdam Schipol for a summer road trip via the RentalCars.com website (Peugeot 5008 or similar). The hire was confirmed okay but on arrival we were only able to collect a five-plus-two (meaning the space meant for luggage in used for one or two fold up seats and the bags are put where ever they can be shoe horned). We were told there were no alternatives (even though the booking for a 7 seat car was... Read more

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Tips: 1. Don’t take any expensive Damage Excess reductions. It’s a racket and much cheaper to get independent cover. 2. Don’t expect to get the car you ordered, even if you reserved it weeks in advance, and don’t be fobbed off by a lesser car. 3. Inspect the car fully before signing any contract. 4. Fill up with fuel fully before returning. Hired a car September 2016 in France from Europcar’s office at Marseille train station. I booked weeks in... Read more

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  • From mobile
  • Sep 26
  • #925917

I was given a car through the RAC and paid 50GBP fuel depost. 11 days later I have still not got my refund. I complained to a manager who advised it was sorted. They then took another 14.09GBP without any explanation. NEVER USE THIS COMPANY

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