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1.6 Based on 81 reviews
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Booked a Car. When we arrived late and tired at the airport, Europcar did not have the car we booked. Europcar Forced us to pay £120 more for a different vehicle even though it was their mistake. We did not have a choice as we did not want to be stuck at the airport with our children. Europcar knew we could not do anything. It was blackmail. We figured complaining to customer services would make it right again but it made the experience even... Read more

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just a few hours before we went on holiday went to collect the car and they said that we needed to provide additional security checks and it was new company poilcy. they done some sort of check with the credit agency and asked us questions that only we should know. one was who was our mortgage with, we actually had our latest mortgage statement with us so that was an easy one....... nope according to them we got it wrong and they refused to hire... Read more

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Arriving at East Midlands airport, I tried to use my Holliday Autos voucher at Europcar. I provided my legal Australian licence. He then asked me for my boarding pass. I asked why: he repeated he wanted to see my boarding pass. I told him I didn’t have it and I had just arrived from Glasgow. He then told me he needed to see my electronic booking for my flight: I asked him why and he said: “ I need to know if you are allowed to be in this... Read more

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My dad hired a car from this company which was a Toyota. When we got out the airport to collect our car the staff were very rude and pushed us around into a van. When we got to the rental place they claimed they needed his national insurance number which wasnt previously stated so he spent lots of money phoning people to find it. Then the car he received was not a toyota but a volkswagen which had a tiny scratch on it. He igbored it and drove... Read more

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Be very careful when renting from this company. Dishonest and lied to me, even when I have tried to resolve after the fact. Unscrupulous corporate behaviour. World traveller who rents a lot of cars. I use my credit card to cover the required insurance, never have an issue. I was told that in order to release the car, I had to buy their insurance. BTW, their insurance is expensive, cost more per day than the car rental. I know this to be untrue,... Read more

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Hire car for 1 day £16.Good Deal!!!!.Want it for a Sunday, minimum 2 days £35 Reasonable deal!. Puncture or windscreen crack £1000 excess insurance to cover that £16 A deal?. Any other damage even if it s not your Fault minimum £1000 excess insurance to cover that more than the rental. Looked online rental car insurance cover from £2.99 a day minimum 3 days bit of a *** take that s really insurance cover from £8.97 but not even in Europcars... Read more

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This is was my worst experience. From first online estimate to recalculate in office price growthed up in twice on same service. Return car before 12 pm one day earlier, no recalculate total amount. Got another a lot claims to communication and calculation price. If you wonna lose money, take him. This is not EUROPEIN service! Ugly service! Это самый худший офис, который пришлось встретить в мире. Цена не соответсвует оформленной онлайн. Плохой... Read more

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I have often travelled to Europe and have rented vehicles in the UK and the continent, but for a longer trip, my preferred option is leasing through Peugeot (which is a great deal if you live outside the EU). This time for a 6 week trip to the UK and Ireland we were persuaded by our travel agent to rent through Europcar because it was much cheaper. In fact it turned out to be much more expensive than leasing. We were charged an extra fee for... Read more

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This company is one big fraud. In march 2016 Milano, Italy I was Audi A3 for 2 days rent. First they called for me the price 110 euros and 40 euros for the insurance. Then they also take a deposit of 220 Euros. Then, it was never returned, and 3 months later removed another 45 euros from my credit card! No damage, no theft, no accidents. Only rent very small car for 2 days. And... 450 EUROS!!! In my country police and Mr.Putin would be sent to... Read more

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On 6th of June, I rented car with Europcar in Chania airport, Greece. When I was requested to give a credit card to block the insurance value (900 EUR), I wanted to give one card that would be better for me, but one of the employees suggested me to use another card that I have. He told me that, using this other card, the insurance value would be unblocked faster, and if I use the one that I wanted it would take around one week. Therefore, I... Read more

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